Terms of Service

Please read these terms carefully before using Moklik's AI tutoring services.

Last Updated: September 11, 2025

1. Agreement to Terms

By accessing or using Moklik ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to:

  • Students using our AI tutoring services
  • Parents or guardians creating accounts for minors
  • Teachers or educators using our platform
  • Any individual accessing our website or mobile applications

2. Description of Service

Moklik provides AI-powered educational services, including but not limited to:

  • Step-by-step mathematics tutoring and problem-solving assistance
  • Writing review and feedback services
  • Progress tracking and gamification features
  • Educational content and resources
  • Community forum and peer interaction features

Important Notice

Moklik is an educational tool and does not replace formal education, qualified teachers, or professional tutoring. Our AI provides assistance and guidance but users are responsible for their own learning outcomes.

3. User Accounts and Responsibilities

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 13 years old to create an account independently
  • Parents/guardians may create accounts for children under 18

Acceptable Use

You agree to use Moklik only for lawful educational purposes. You must NOT:

  • Share your account credentials with others
  • Use the service to cheat on exams or submit AI-generated work as your own
  • Attempt to reverse engineer or manipulate our AI systems
  • Post inappropriate, offensive, or harmful content in forums
  • Violate any applicable laws or regulations
  • Use the service for commercial purposes without authorization

4. Payment Terms and Billing

Subscription Plans

  • Free Trial: 1 month of full access to all features
  • Monthly Plan: Rs 200 per month, billed monthly
  • Yearly Plan: Rs 2,000 per year, billed annually

Payment Processing

  • All payments are processed securely through PayPal
  • Subscriptions automatically renew unless cancelled
  • All fees are in Mauritian Rupees (Rs) unless otherwise stated
  • You authorize us to charge your selected payment method

Cancellation and Refunds

  • You may cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of the current billing period
  • We offer a 30-day money-back guarantee for new subscribers
  • Refunds are processed within 5-10 business days
  • Free trial users are not eligible for refunds

5. Intellectual Property Rights

Our Content

  • Moklik platform, software, and educational content are owned by us
  • AI-generated tutoring responses and explanations are our property
  • You may not copy, reproduce, or distribute our content without permission
  • Moklik name, logo, and branding are our registered trademarks

Your Content

  • You retain ownership of questions, work, and content you submit
  • You grant us license to use your content to provide tutoring services
  • We may use anonymized learning data to improve our AI systems
  • You are responsible for ensuring you have rights to content you upload

6. Disclaimers and Limitation of Liability

Service Disclaimers

  • Moklik is provided "as is" without warranties of any kind
  • We do not guarantee specific learning outcomes or grade improvements
  • AI responses may occasionally contain errors or inaccuracies
  • Service availability may be interrupted for maintenance or technical issues
  • We are not responsible for third-party content or external links

Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount you paid in the last 12 months
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for academic performance or examination results
  • Users assume full responsibility for their educational decisions

Academic Integrity Notice

Students are responsible for maintaining academic integrity. Using AI assistance inappropriately (such as submitting AI work as your own) may violate your school's academic policies.

7. Privacy and Data Protection

Your privacy is important to us. Our data collection and use practices are detailed in our Privacy Policy, which forms part of these Terms.

Key points:

  • We collect data necessary to provide educational services
  • Learning data helps personalize your experience
  • We comply with Mauritius Data Protection Act 2017
  • You have rights regarding your personal data

8. Account Termination

Your Right to Terminate

  • You may delete your account at any time
  • Cancelling subscription stops future billing but maintains access until period ends
  • Account deletion removes your data according to our Privacy Policy

Our Right to Terminate

We may suspend or terminate accounts for:

  • Violation of these Terms of Service
  • Fraudulent or illegal activity
  • Non-payment of subscription fees
  • Abuse of our systems or other users

9. Governing Law and Disputes

  • These Terms are governed by the laws of Mauritius
  • Any disputes will be resolved in Mauritian courts
  • We encourage resolving disputes through direct communication first
  • For serious disputes, mediation may be required before litigation

10. Changes to These Terms

We may update these Terms to reflect changes in our service or legal requirements:

  • Updated Terms will be posted on this page with a new "Last Updated" date
  • Significant changes will be communicated via email
  • Continued use after changes constitutes acceptance
  • If you disagree with changes, you may terminate your account

11. Contact Information

For questions about these Terms of Service, please contact us:

Email

legal@moklik.org

contact@moklik.org

Phone

+230 5259 3285

Address

Moklik Education Services
Mauritius

Response Time

We will respond to legal inquiries within 5 business days

By using Moklik, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.